NEWS & UPDATES

January 1st, 2018 - Closed for New Years Day

We will be closed for New Years Day resuming all routes on Tuesday running into Saturday. If your scheudled pick up day is Monday you may expect pickup on Tuesday and if on Friday you may expect on Saturday. Thank you for your help and understanding have a great Holiday.

Decemberr 25th, 2017 - Closed for Christmas

We will be closed for Christmas Day resuming all routes on Tuesday running into Saturday. If your scheudled pick up day is Monday you may expect pickup on Tuesday and if on Friday you may expect on Saturday. Thank you for your help and understanding have a great Holiday.

December 1st, 2017 - Privacy Policy Updates

Privacy Policy
] http://www.royalrefuseservice.com/  Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, when appropriate, you may be asked to enter your name, mailing address, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, surf the website, or use certain other site features in order to quickly process your transactions.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We do not use Malware Scanning, or use an SSL certificate. We do not need an SSL because
it is a third party payment gateway, where we are not collecting any information.
Do we use ‘cookies’?
We do not use cookies for tracking purposes.
You can access cookies through your browser settings. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Since every browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
We do not include or offer third-party products or services on our website.
Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. 
https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California. It requires any person or company in the United States (and conceivably the world) that operates a website that collects Personally Identifiable Information from California consumers to post a conspicuous privacy policy. This is put on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – You can read more about law at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Once this privacy policy is created, we will add a link to it on our home page where users can visit the site anonymously. It can be found on our home page or on the first significant page after entering our website.
You will be notified of any Privacy Policy change through our Privacy Policy Page.
Changes can be made to your personal information by emailing us.
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
We do not allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
You will be notified within 7 business days via email.
We also agree to the Individual Redress Principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to: Provide monthly billing statements and provide receipts of payments when necessary.
To be in accordance with CANSPAM, we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at Office@RoyalRefuse.com
and we will promptly remove you from ALL correspondence.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
Royal Refuse
Mailing Address
PO Box 2312
Eugene, OR 97402
Phone
(541) 688-5622 
Cancellation Policy
Customer  must cancel within 24 hours of the scheduled appointment to receive a full refund.  Any cancellation after 24 hours prior to the scheduled appointment is considered a missed appointment and no refund is given.
Terms and condition/refund
This is an open ended service agreement the customer may cancel by contacting our office by phone.  Cancellation goes into effect one week after notification.  There is no refund for services rendered.

November 23rd, 2017 - Closed for Thanksgiving

We will be closed for Thanksgiving resuming all routes on Friday running into Saturday. If your scheudled pick up day is Thursday you may expect pickup on Friday and if on Friday you may expect on Saturday. Thank you for your help and understanding havea great Holiday.

November 10th, 2017 - Phone lines are down

Our phone service provider is currently experiencing an outage. If you need to contact us for any reason please send email to Office@royalrefuse.com and we will get back to you as soon as possible.

July 10th, 2017 - Back to Regular Schedule and Services

We are back to our regular service schedules after the Holiday Week. Thank you all!

July 4th, 2017 - Closed for 4th of July

Closed in observance of the 4th of July. All services delayed 24 hours. Be safe and have fun. All routes will begin again on Wednesday the 5th and will continue into Saturday the 8th.

June 1st, 2017 - Roll Cart Edicate for Residential Customers

Timliness - All carts must be out on street or curb before 7am. Out the night before is best practice to avoice being missed on your scheduled day.

Placement - Place carts at opposite sides of driveway or at least 3 feet apart.

Contents - Yard Debris cannot contain branches or sticks larger than 2" in diameter nor can it contain scrap wood such as 2x4's or the like. Recycle may not contain styrofoam, hard plastic food containers or paper/carboard/plastic that is soiled with food or otherwise dirty.

Weight - Carts cannot weigh more than 120lbs. This is for driver safety and an overweight cart may result in a skipped pickup until weight is reduced.

May 29th, 2017 - Close for Memorial Day

We will be closed Monday, May 29th, 2017 in observance of Memorial Day. All services will be delayed 24hrs with the exception of our Commercial Food Waste customers that will serviced on their normal day.

January 11th, 2017 - Normal Pickup Scheudle and Delay Make Up

We are back to our normal pickup days and schedules. Due to the previous weather delays we will be picking up all extra bags at no charge. Please have containers out and available on your normal service day. Commercial Customers and Multifamily Complexes please contact us if you have any overflowing containers and we will make arrangements to come clean up the site.

January 10th, 2017 - Possible Weather Delay - UPDATE: NO DELAY

Weather services are predicting snow and/or freezing rain Wednesday, January 11th, starting at 2am. Depending on severity pickups may be delayed by 24 hours. Please place your containers curbside by 6am on your normal pickup day and we will be by as soon as safely possible. As with past weather delays if you have extra bags please place by container and we will pickup without charge. Thank you for your patience.

January 9th, 2017 - Christmas Trees

If you have a Christmas tree and you would like to have removed please call us to schedule a time and we will be happy help. Charges are $12 per tree.

January 1st, 2017 - Holiday Schedule

New Years Day - Sunday, January 1st: There will be NO DELAY in our schedule due to holiday falling on a weekend.

Memorial Day - Monday, May 29th: There will be a 24 HOUR DELAY in our weekly schedule. If you're pickup day is Friday your pickup this week will be on Saturday

4th of July - Tuesday, July 4th: Pickups on Tuesday through Friday of this week will be DELAYED 24 HOURS. There is no delay for Monday services.

Labor Day - Monday, September 4th: There will be a 24 HOUR DELAY in our weekly schedule. If your pickup day is Friday your pickup this week will be on Saturday

Thanksgiving Day - Thursday, November 23rd: Thursday and Friday pickups will be DELAYED 24 HOURS. Monday through Wednesday pickups will not be delayed.

Christmas Day - Monday, December 25th: There will be a 24 HOUR DELAY in our weekly schedule. If your pickup day is Friday your pickup this week will be on Saturday